Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Top Sweepstakes Casinos — to flag an error, ask how a sweepstakes promotion actually works, or raise a partnership enquiry. Below you'll find what we can help with, what belongs with the operator instead, and how long a reply usually takes.
One thing to set out first: we are an independent comparison site, not a casino. We do not hold accounts, process coin purchases, verify identities or release prize redemptions. If your question is about money sitting in an account, the operator has to answer it — but we explain further down how to escalate if they don't.
How to Contact the Editorial Team
Email is the only channel we run, and it reaches a person rather than a ticket queue. Write to us at [email protected].
Messages are read in the order they arrive. We aim to respond within two business days, and longer around major holidays. To speed things up, include:
- The page you were reading — the URL or the headline is enough for us to find it.
- Your state — availability and age rules differ state by state, and an answer that's right in one place can be wrong in another.
- The operator involved, if your message concerns a specific site we cover.
- Dates and screenshots for anything factual, such as a promotion that no longer matches what we've published.
Please don't send us government ID, Social Security numbers, card numbers or account passwords. We never need them, and we'd ask you to delete and resend without them.
What We Can Help With — and What We Can't
| Bring this to us | Take this to the operator |
|---|---|
| Corrections to anything we've published — outdated offers, wrong state lists, changed thresholds | Account verification (KYC) delays and document requests |
| Questions about how the dual-currency sweepstakes model works in general | The status of a specific Sweeps Coins redemption |
| Requests for a site or topic to be reviewed | Missing coin package purchases or billing disputes |
| How we rank and assess the platforms we list | Account closure, self-exclusion or deposit limit requests |
| Press, partnership and advertising enquiries | Bonus terms applied to your individual account |
For anything in the right-hand column, start with the operator's own support team and their published complaints procedure. Keep copies of what you send. If the operator's process stalls, write to us with the timeline — we can't force a resolution, but a pattern of unanswered complaints is something we factor into our coverage.
Our Commercial Relationships, Stated Plainly
Some of the links on calcat.org are commercial. If you sign up through one, we may earn a commission. That does not buy a position in our rankings, and it does not stop us publishing a limitation. We say this here because contact pages are where readers usually go looking for it.
If you're writing about a partnership, tell us what you're proposing up front. We do not sell editorial ratings, guaranteed placement or the removal of a criticism, and enquiries asking for those get a short answer.
Corrections About Specific Operators
Promotional terms in this market move quickly. Welcome bundles are revised, state eligibility changes, and redemption minimums are adjusted without much notice. If you've found a mismatch between our listing and the operator's current official rules, that's one of the most useful messages you can send us. A few examples of where readers most often catch us out:
Spinblitz
Spinblitz sits at the top of our list with a 10.0 editorial rating, and its headline offer is 100 Million Gold Coins with the BLITZ JACKPOT. Gold Coins are the play-for-fun currency — they cannot be redeemed for prizes, so a very large Gold Coin figure tells you about session length, not about redemption value. That distinction is the single most common thing readers email us to clarify. The limitation worth knowing: a headline weighted toward Gold Coins gives you less insight into the Sweeps Coins side, which is the part that actually matters if prize redemption is your goal. Check the official rules for the current Sweeps Coins allocation, playthrough requirements and eligible states before you register.
Lone Star
Lone Star is rated 9.8 and advertises a welcome offer of up to 500k GC and 105 Free SC. The "up to" is doing real work there — tiered offers usually release the full amount across several days or steps rather than all at once, so the figure on the card and the figure in your account on day one are rarely the same. Free Sweeps Coins still carry promotional playthrough conditions before any redemption request can be made, plus identity verification. Message us if the tier structure you're shown differs from what we describe.
Casino.Click
Casino.Click also carries a 9.8 rating, with 150 extra coins and 10 free spins as the sign-up offer. It's a smaller, more contained welcome than the headline-grabbing bundles above it, which suits readers who'd rather test a platform briefly than commit to working through a large promotional balance. The drawback is straightforward: free spins are usually locked to a named game or a narrow set of titles, so the value depends on whether you'd have played those anyway. Spin values and the resulting coin type should be stated in the terms — if they aren't, that's worth telling us about.
The rest of the platforms in our ranking — SplashCoins, Free Spins, Lucky.me, Crown Coins, Crash Duel, Spree and Mr Goodwin — are covered in the same way across the site, and corrections on any of them are equally welcome.
Questions About Coins, Purchases and Redemptions
We get more mail about the money side than anything else, so here's the general shape of it. Sweepstakes casinos run two currencies. Gold Coins (or a brand's equivalent) are for entertainment play only and have no prize value. Sweeps Coins are the promotional entries that can, once any playthrough requirement is met and your identity is verified, be submitted for prize redemption.
Participation generally does not require a purchase. Legitimate operators provide a no-purchase-necessary alternative method of entry — commonly a mailed request following the format in the official rules, and often daily free coin drops and login rewards as well. Buying a coin package is optional; it typically buys Gold Coins with promotional Sweeps Coins attached as a bonus.
On the payment side, US platforms commonly support debit cards, ACH or online bank transfer, and various online payment providers; some accept e-wallets or other methods. Prize redemptions usually run back to a bank account or to gift cards where offered. What you should check on each operator, because it varies and we won't guess:
- The minimum Sweeps Coins balance required before you can request a redemption.
- Any playthrough requirement attached to promotional Sweeps Coins.
- Processing times, which are split between the operator's review and your bank's clearing time.
- Daily, weekly or per-transaction redemption limits.
- Whether the operator or the payment provider charges a fee.
- Coin expiration dates on promotional balances.
Prize redemptions may be taxable under federal and state rules. Keep your own records and check official guidance or a tax professional — we can't advise on your situation.
Game Libraries, and the RTP Questions We Get
Readers often ask us which platform has the highest return to player. We don't publish a "highest RTP" claim, because RTP is set per game by the studio, frequently configurable across versions, and not always disclosed. What we can do is explain the categories and where to look:
- Slots — the bulk of most libraries, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells.
- Progressive jackpots — pooled prizes that grow with play; the jackpot contribution is part of why headline RTP figures on these games often sit lower.
- Table games — blackjack, roulette and poker variants in sweepstakes form.
- Live dealer rooms — streamed tables, available on some platforms and not others.
- Crash, instant win and arcade-style titles — quick rounds built for mobile sessions.
Where a game discloses its RTP, it's usually in the info panel inside the game itself. That's the figure to trust over any summary, including ours. Outcomes are determined by chance in every case, and no combination of RTP and volatility makes a result predictable.
Beyond Sweepstakes Play
Several companies in this space run adjacent products under the same brand or ownership: pure social casino apps with no prize redemption at all, real-money sportsbooks or casinos in the states that license them, and daily fantasy or prediction products. These sit under different legal frameworks with different protections, so a brand you recognize from one does not tell you how the other operates. If you're comparing across categories, our coverage of Best Non GamStop Casinos 2026 looks at a separate model again. Ask us if you're unsure which one you've landed on.
Eligibility, State Rules and Age Limits
Sweepstakes casinos are governed largely at the state level in the US, not by a single national framework. Some states permit most operators, some have passed laws or taken enforcement action against them, and operators also exclude states voluntarily to manage legal risk. Laws in this area change frequently. We will not tell you a platform is definitely legal for you to use — check the operator's current eligible-state list and terms, and consult applicable state law if you have doubts.
Age requirements vary too. Many operators set 18+, while others require 21+ either everywhere or in specific states. Geolocation checks are standard, and accounts are typically restricted to one per person and per household. Identity verification is normally required before a first redemption: government-issued photo ID, sometimes proof of address, and personal details matching the account.
If you emailed us about a state restriction that changed, please include the date you saw it — that helps us date the correction accurately against our last fact-check.
Responsible Play and Support
If your message concerns your own play or someone else's, say so and we'll point you toward resources rather than sending a standard reply. Operators generally offer deposit or purchase limits, session reminders, cooling-off periods and self-exclusion; those tools have to be set with the operator directly. Blocking software can restrict access across devices. In the US, the National Council on Problem Gambling runs a confidential national helpline, and Gamblers Anonymous holds meetings in person and online.
Before You Write
If you're chasing a redemption or a verification decision, the operator's support team is the faster route — come to us afterward if it goes nowhere. If you've spotted something wrong on this site, or want a straight answer about how the sweepstakes model works before you sign up anywhere, email us and we'll get back to you. Our published pages carry a fact-check date so you can see how current the information is; anything older than that is worth confirming against the operator's own terms.